Returns & Refunds Policy:
At Cleaning Tools Limited, we want you to be satisfied with your
purchase. If you need to return an item, please contact us using the
details below and we will be happy to assist.
Returns:
If you purchase a product through our website as a consumer, you generally have the right to cancel your order within 14 days of receiving the goods, subject to applicable UK consumer law and any legal exceptions.
If you wish to cancel your purchase, please contact us within 14 days of
receiving your order. Once you have notified us of your cancellation,
you will generally have a further 14 days to return the goods
Returned products should be in a condition that allows us to assess them.
You may handle the goods as you would reasonably be allowed to do in
a shop to establish their nature, characteristics and functionality.
Some products may be subject to legal exceptions to the cancellation
right due to hygiene
Return Enquiries:
For returns and refund enquiries, please contact us via contact us page:
For any other questions, please contact our customer service team using
the contact details provided on our website.
Refunds:
Where you exercise your statutory cancellation rights, we will provide a
refund in accordance with applicable UK consumer law.
Refunds will normally include the cost of the goods and the applicable
standard delivery charge paid at the time of purchase. If you selected a
more expensive delivery option, we may only be required to refund the
cost of the least expensive standard delivery option.
Refunds will normally be made using the original payment method.
Where goods have been returned following cancellation, we will process
the refund within the applicable legal timeframe.
Where permitted by law, the direct cost of returning goods will be the
customer's responsibility.
Exchanges:
If you would prefer to exchange an item rather than receive a refund,
please contact us to discuss your requirements.
Exchanges are subject to product availability. Where an item is faulty,
damaged or not as described, your statutory consumer rights will apply.
Faulty, Damaged or Incorrect Products:
If you receive a product that is faulty, damaged in transit, defective,
incorrect or not as described, please contact us as soon as possible.
Under UK consumer law, you may have a 30-day to return the goods the
faulty goods for refund, depending on the circumstances.
Where appropriate, we may also offer a repair or replacement in
accordance with your statutory rights.
For faulty or damaged products, Cleaning Tools Limited will arrange an
appropriate return method and will cover reasonable return costs where
required by law.
Please provide details of the problem and, where possible, photographs
of any damage to help us resolve the issue quickly.
Misused or Modified Products:
Cleaning Tools Limited cannot accept responsibility for damage or
injury resulting from misuse, improper installation, unauthorised
modification or failure to follow the machines instructions or safety
guidance, except where liability cannot legally be excluded or limited.
Customers are responsible for ensuring that cleaning equipment is used
safely and appropriately.
For products such as pressure washer adaptors, window cleaning
equipment, floor cleaning brushes and other cleaning tools, please
ensure that the product is suitable for your equipment and intended use
before operating it.
Proof of Purchase:
We may request reasonable proof of purchase, such as an order number,
receipt or confirmation email, when processing a return or refund.
Where required, we will ask for your consent before using non-essential
cookies. You can manage or withdraw your cookie preferences through
the cookie settings available on our website.
Contact Details:
If you have any questions regarding returns, refunds, exchanges or faulty
products, please contact:
Cleaning Tools Limited via contact us page
We aim to respond to return enquiries as quickly as possible.